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AIAIG观点
Feb 18, 2026
AIAIG Editorial Team

TDAC Error Guide: Fix Name, ID, Date, Flight Issues | Thailand E-Arrival Card...

Disclaimer: The content of this article is for informational reference only and does not constitute investment advice, a solicitation, or a basis for major decision-making. Please make independent judgments and consult professional advisors when needed.

TDAC (Thailand Digital Arrival Card) failures often stem from: name mismatch with passport, incorrect passport number format, date format/range errors, and wrong update methods after flight/accommodation changes (what to update vs. re-enter). This article organizes a reusable troubleshooting library by 'error type → possible cause → immediate fix → update or re-enter', offering a streamlined process to minimize rejections/delays.

TDAC Error Guide: Fix Name, ID, Date, Flight Issues | Thailand E-Arrival Card...

TDAC Common Error Library: How to Correct Name Spelling/ID Number/Date Format/Flight Changes (2026 Update)

First, clarify the rules: TDAC "What can be changed, what cannot be changed"

In the TDAC official guide, the system provides the Update Arrival Card (update) function, but it also clearly states: some core identity information is "not modifiable through the update function"; if these must be changed, the official recommendation is to resubmit a new form, with the system taking the "latest submission" as valid.

A. Scope allowed for updates (official statement)

You can update submitted information (e.g., flight, accommodation, and other travel-related details) via the "Update Arrival Card" before travel.

B. Core fields that cannot be modified through updates (official statement)

The official user guide specifies: Full Name (passport name) / Nationality / Date of Birth cannot be updated; the official FAQ further states: Passport Number is also not within the updatable scope.

C. Conclusion: Only two correction paths

  • Updatable fields: Modify and resubmit using the Update Arrival Card.
  • Non-updatable fields (name/passport number/nationality/birth date): ==Directly resubmit== (Submit new form), with the system only considering the latest valid submission.

Tip: Retrieving the update entry typically requires the TDAC number + date of birth + nationality (as per system requirements), so be sure to save the TDAC file/QR code received in your email.

1) Error library overview: Quickly locate by "the phenomenon you encounter"

Below is a tool table of the most common issues made as "phenomenon → cause → immediate correction" (you can directly paste it into the AIAIG tool page).

Phenomenon/Error you see (common) High-probability cause Immediate correction action (priority from high to low) Ultimately requires "update" or "re-fill"
Name mismatch / Name invalid / Inconsistent with passport 1) Used nickname/inconsistent Chinese pinyin 2) Wrong name order 3) Extra punctuation/spaces 4) MRZ recognition misread characters (0/O, 1/I) ① Check character by character against the ==passport MRZ== (machine-readable zone) ② Use all English ③ Do not add commas, periods ④ If using MRZ scan, manually verify each item after recognition Re-fill (name not updatable)
Passport number invalid / Passport No. invalid 1) Passport number contains spaces 2) Letter O written as number 0 3) Letter I written as 1 4) Entered old passport number ① Remove all spaces and symbols ② Check character by character against the passport information page ③ Avoid auto-fill/auto-correct ④ If using a new passport, re-fill with the new passport number Re-fill (passport number not updatable)
Birth date/date format error / Invalid date / Date selector not allowing selection 1) Date format inconsistent with system requirements 2) Used manual entry but system requires selector 3) Timezone/browser cache causing display anomalies ① Prioritize using the system date selector ② Input according to the format indicated on the page (do not create your own format) ③ Clear cache/change browser/incognito mode ④ If still not working, switch device (desktop) Re-fill (birth date not updatable)
"No record found/cannot update" / No record found 1) TDAC number incorrect 2) Birth date/nationality inconsistent with submission 3) You submitted multiple times, using an old TDAC number ① Copy the TDAC number from email/downloaded PDF ② Confirm birth date and nationality match the submission ③ If you have already re-filled, use the ==latest TDAC== for updates Depends on which field you need to change
Flight changed, how to modify? The flight/arrival date/departure location you filled has changed ① If only flight/travel fields change, use Update Arrival Card ② After modification, resubmit and download new QR Usually update (flight is updatable)
Accommodation hotel/address changed, how to modify? Accommodation information changed or address written incorrectly ① Use Update Arrival Card to modify accommodation fields ② Resubmit and save the updated TDAC Usually update (accommodation is updatable)
Not receiving email/did not save QR code Email entered incorrectly, went to spam, or network issues ① Check spam folder ② Use saved PDF/screenshot ③ If no record at all, resubmit and confirm email is correct Case-dependent (commonly re-fill)

2) Name Spelling (Easiest Pitfall): Use MRZ as the Sole Authority

TDAC name consistency should, in principle, match your passport information (especially the MRZ machine-readable zone). Here's a "zero-dispute" approach:

A. How You Should Fill It Out (General Practice)

  • Family Name: Exactly as on the passport information page/MRZ (do not add spaces/symbols).
  • Given Name: Fill in the given names from the passport in order (if multiple, present as on the passport), do not use abbreviations.
  • Middle Name: If it is part of the given name on the passport, include it in the Given Name (do not split based on feeling).
  • Use English for all (official guidelines also specify that all information must be in English).

B. Typical Error Checklist (You Can Self-Check Item by Item)

  • Using pinyin as an English name (inconsistent with passport)
  • Adding commas/periods/double quotes to the name
  • Reversing the name order
  • MRZ recognition errors not double-checked (common with 0/O, 1/I)

C. What to Do If You Find a Name Error?

Name is one of the fields explicitly stated as "non-updatable" in the official guidelines: ==directly resubmit a new TDAC==, ensuring the new submission information is correct; the system takes the latest submission as authoritative.

3) Passport Number: Most Common Issues Are "Spaces/Character Confusion/Old Passport"

A. Three High-Frequency Pitfalls

  1. Including Spaces or Symbols: Most common when copying and pasting.
  2. Character Confusion: O/0, I/1, B/8.
  3. Passport Change: Submitted with an old passport number and then got a new passport.

B. Correct Fix Method

  • If the passport number is wrong: ==do not attempt to use the update function== (official FAQ stance: passport number cannot be updated), simply refill.
  • After refilling, keep the latest version of the TDAC (email/download PDF/screenshot QR code).

C. Tips for Operators/Assistants

If you are helping family or clients fill it out: always have them take a clear photo of the passport information page + MRZ, and have them verify the three items "name/passport number/birthdate" before submission to avoid refilling costs.

4) Date Format and Flight Changes: How to Change, and to What Extent Should You Refill?

A. Date Format Errors: Prioritize Using the "System Selector", Minimize Manual Entry

  • Use selection options if available (reduce format mismatches).
  • When input is necessary, strictly follow the format indicated on the page (do not invent YYYY/MM/DD or DD-MM-YYYY).
  • If errors persist: clear browser cache/use incognito mode/switch browsers (Chrome/Firefox preferred)/change devices (computer preferred).

B. Flight Changes: Usually Can Be "Updated", But There Are Two Bottom Lines

  1. If you need to change "updatable fields" (flight, accommodation, itinerary, etc.), use Update Arrival Card.
  2. If you find "core identity fields" are also wrong (name/passport number/nationality/birthdate), then ==do not just update==, directly refill.

C. Official Update Process (You Can Directly Write It as a Step Diagram)

  • On the official website, select Update Arrival Card
  • Enter retrieval information as required (usually includes: TDAC number, date of birth, nationality)
  • After finding the record, edit the updatable fields
  • Resubmit and download the new TDAC (QR code)

Official FAQ also states: if information cannot be updated (e.g., core identity fields), it is recommended to refill; and multiple submissions are allowed, with the system taking the latest submission as authoritative.

Question

I misspelled one letter in my name. Can I update it directly?

AIAIGAnswer
No. The official guidelines clearly state that Full Name (passport name) is a non-updatable field. The correct approach is to resubmit a new TDAC, as the system considers the latest valid submission as authoritative.
AIAIG
Question

I entered one digit too many or too few in my passport number. Can I update it?

AIAIGAnswer
No. According to the official FAQ, Passport Number is not within the updatable scope. Please refill and ensure the passport number matches exactly with the information page of your passport.
AIAIG
Question

My flight number or arrival time has changed. Do I need to refill the form?

AIAIGAnswer
Usually not. Flight/itinerary details are updatable information. You can use Update Arrival Card to make changes, resubmit, and download a new TDAC QR code.
AIAIG
Question

I submitted twice. Will this cause issues? Which submission is actually valid?

AIAIGAnswer
The official FAQ clarifies: multiple submissions are allowed, and the system only recognizes the latest valid submission. It is recommended that you keep the latest version of the PDF/email and QR code.
AIAIG
Question

Why does it say 'record not found' when I try to update?

AIAIGAnswer
The most common reasons are: incorrect TDAC number entered, inconsistency in date of birth/nationality with the original submission, or you have refilled the form but are using an old TDAC number. Please copy the latest TDAC number from your email/PDF and try again.
AIAIG
TDAC 官方入口:https://tdac.immigration.go.th/
TDAC 官方指南(How to / Update规则):https://tdac.immigration.go.th/manual/en/index.html
TDAC 官方FAQ(可否多次提交/哪些字段不可更新/航班酒店变更):https://tdac.immigration.go.th/manual/en/faq.html

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Disclaimer: The content of this article is for informational reference only and does not constitute investment advice, a solicitation, or a basis for major decision-making. Please make independent judgments and consult professional advisors when needed.
Last updated: Feb 18, 2026